Effective Date: 2nd December 2025

Privacy Policy

1. Introduction

MyMentro ("MyMentro", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our services, including our website, applications, and other online products ("Service").

By accessing or using the Service, you agree to the practices described in this Privacy Policy.

2. Information We Collect
2.1 Information You Provide

We collect information you provide directly, including:

  • Account registration information (name, email, organization, role)
  • Profile data
  • Student context and demographic inputs when counselors use the tool
  • Support inquiries
  • Billing and payment information (if applicable)
2.2 Automatically Collected Information

We collect data automatically through your interactions with the Service:

  • IP address
  • Device information
  • Browser information
  • Usage data
  • Cookies and similar technologies
3. How We Use Your Information

We use collected data to:

  • Provide, maintain, and improve the Service
  • Personalize user experience
  • Analyze usage trends
  • Send administrative and operational notifications
  • Respond to support requests
  • Prevent fraud and abuse
  • Comply with legal obligations
4. How Information Is Shared
4.1 With Institutions

When you use the Service through an educational institution or partner, certain data may be shared with authorized representatives of that institution.

4.2 With Service Providers

We may share data with third-party service providers that help us deliver the Service (cloud hosting, analytics, payment processors).

4.3 Legal Requirements

We may disclose information to comply with legal processes, enforce our rights, or protect safety.

5. Data Security

We implement technical, administrative, and physical safeguards to protect personal information. However, no system is completely secure, and we cannot guarantee absolute protection.

6. Data Retention

We retain personal data as long as needed to provide the Service and meet legal obligations. Retention may vary depending on the type of data and applicable laws.

7. Your Rights

Depending on your location, you may have rights including:

  • Access to your personal data
  • Correction of inaccurate data
  • Deletion of personal data
  • Objection to certain processing
  • Restriction of processing

To exercise these rights, contact: team@mymentro.com

8. Children's Privacy

The Service is not intended for children under 18. We do not knowingly collect personal information from children under this age.

9. International Data Transfers

We may transfer data internationally, including to countries with different data protection laws. We use safeguards to protect information consistent with applicable laws.

10. Cookies and Tracking Technologies

We use cookies and similar tools for:

  • Authentication
  • Site functionality
  • Analytics
  • Marketing

You may manage cookie preferences through your browser settings.

11. Third-Party Services

The Service may contain links to third-party websites and services. We are not responsible for their privacy practices.

12. Changes to This Policy

We may update this Privacy Policy. When we do, we will revise the "Effective Date" and post the updated policy here.

13. Contact Information

If you have questions about this Privacy Policy: team@mymentro.com